Fancy Face Yorkies
Nancy Robertson of Fancy Face Yorkies in Fontana, Ca. Sells sick puppies!

After months of searching for two Yorkies, I thought I found the right breeder when I stumbled upon breeder Nancy Robertson. She seemed very kind and helpful over the phone and appeared to be so in person. My parents and I met up with her on Saturday, July 5 to look at her two available puppies.

After spending almost two hours talking with her and being introduced to the puppies' mother and father, I was convinced she was the upright breeder I'd been looking for and decided to buy the puppies. Papers were signed over to me that following Wednesday (July 9) and payment of $3300 for both was made. I'm disabled and had been waiting months to find two faithful companions. I left a very happy girl not knowing the two sweet puppies I was taking home were both sick.

Per her request, both puppies were taken to the vet the very next day (July 10) to make sure they were healthy and had nothing seriously wrong with them. They had been scratching their ears like crazy and the vet discovered they both had severe ear mites.

The following week the fecal test showed they also both had Giardia - a very contagious intestinal parasite (to pets and humans) that has the potential to be very damaging if not treated. I was so angry and upset. Here I paid $3300 for the puppies of my dreams, and I received two that were sick and needed immediate medical care. On top of that bad news, I received bad news about my own health the very same day. I was crushed.

I called her the day I received the fecal results (July 15) to tell her about them having not only ear mites, but Giardia as well and that I wanted my money back. She flatly refused a refund saying she never gives refunds and then began yelling at me saying my vet is a liar - that none of her dogs over the years have ever had anything wrong with them - insisting these two were/are healthy. She then went on a rant about how they'd both have raunchy diarrhea if that was the case and I was probably in cahoots with my vet to give her a bad name just to get my money back. She was basically calling me a liar. If she did her research she'd know that other symptoms of Giardia are NO symptoms. My vet is not a liar, nor am I. I have test results that prove they both have the illnesses I stated above.

I'm appalled that people do business this way. Any responsible, caring breeder with a conscience would've refunded the money without a second thought because it's the ethical thing to do. Now I'm stuck with two sick puppies who I can't bond with because they have contagious illnesses. I've shelled out $160 in vet bills after only having them for nine days. I've left several messages with her this week and she refuses to return my calls. All I want is my money back. I don't think it's an unreasonable request.

I highly recommend against buying a Yorkie puppy from Nancy Robertson. She talks a good talk and has beautiful dogs, but you risk buying a sickly puppy!!!

Company: Fancy Face Yorkies
Country: USA
State: California
City: Fontana
Address: 13995 Hillcrest Dr
Phone: 9098294244

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