DirecTV
No Picture in Snow or Rain, Free Receiver Became Leased

When I first signed up with DirecTV, I was promised, as part of the special offer, a free receiver with a 12 month commitment. I used my debit card to make the initial payment. Instead, they leased me a receiver and overcharged my debit card. They refused to refund the overcharge. My bank handled the dispute and the refund was issued.

I never received the premium channels as part of the incentive, which were supposed to be free for the first three months. They said they didn't offer such incentives. I filed a report with the Better Business Bureau. The BBB couldn't do much because DirecTV kept saying contract.

I was out 2 weeks due to the snow. They don't come out when there is snow in the dish. They refused to refund for any period of loss of service. I was frequently without TV during winter. Every time it snowed, I had no picture. A good rainfall? I had no picture. A bird visited the dish, and no picture.

They continually refused to let me release the service, stating they had done nothing wrong. They dinged my credit report due to the bank dispute. When I did have a problem making a payment, I called to make arrangements to extend the due date. They refused. Literally, they cut me off 2 days before the day I said I could make payment. That's not how I want to get out of a contract.

To lure me back, they wanted to make all of these things right. The way I figure it, they didn't have to wait 8 months to make it right. They should have made it right in the first place. The early cancellation fee they made me pay was an insult, but for $62 to walk away, in the long run it saves me the aspirin.

Company: DirecTV
Country: USA
State: California
City: El Segundo
Phone: 8005315000
Site: directv.com

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