Hughesnet
Refund

We canceled our service with Hughesnet on May 30th. We were informed at the time of cancellation that our refund would be back on our credit card in 5-7 days. We also canceled our television service at the same time. We got our refund for the television service but nothing for the internet. I called them today about the refund because it has now been just over three weeks. I was informed on the telephone that the person who said 3-5 days was not correct and it was actually 2-3 weeks. I told her that I have already been waiting for three weeks. Then she informed me that they only process the refund after the next statement date. So basically we got a statement on May 25th. Canceled our service on May 30. Will get another statement on June 25th and then two the three weeks later we will get our refund. So basically if you are going to cancel the service make sure you do it before the statement date instead of right after because they don't start to process the refund until the next statement instead of closing out the account immediately.

Company: Hughesnet
Country: USA
State: Nationwide
Site: hughesnet.com

  <     >