Nu-Again - The Deck And Fence Renewal Company
The "owner" Nathan Rothlisberger should be Worthlessberger! Service was non-existent and the end result was not worth a dime, let alone the thousands of dollars that are charged. Don't be dupped!

The service SOUNDED good when Nathan rushed out to my home to give me an estimate. Unfortunately that was the last time that RUSH came into the equation.

The workers did not show up for weeks at a time. When they did show up they did not sand properly and subsequently started to stain over wood that was not sanded AND over paint drippings left on the deck.

When Nathan "Nate" was contacted it was our fault and not at all his or his workers or his company's fault. We were the idiots.

Nathan brought out a hand sander and attempted to fix the problem to no avail.

One year later we have buckled wood (not rotted as he would like to make out) that has buckled due to the deck NOT being sealed. The holes that have been caused due to the planks of wood lifting a buckling have caused a safety hazard for my family, just yesterday my son's leg fell through and bruised him up pretty badly. Thank goodness there were no broken bones.

I contacted Nate on his cell phone with NO return call. I called the office number and left a message and then received a return call that went to voice mail stating that he would be out in about a month to look at it. Obviously this was NOT acceptable, so I called Janet at the office only to be yelled at and told that there was nothing that she could do and that is the way it is, if I didn't like the date then that was my problem and subsequently hung up on me.

I then left a voice mail message on Nate's cell phone again appealing to his "father" side about the safety issue. He did call me back this time, however, in a ridiculing fashion told me that in 13 years he had never seen such a thing and that if the wood was rotting out, that I should call a carpenter. I tried to explain that it was NOT rotten, but buckled and that I would appreciate a member of his company to come out and see the damage and he fluffed me off telling me that if I think that the service was not performed well that I was crazy and that I should call the manufacturer of the product and have him explain the process to me.

The manufacturer's rep's name... NATHAN! Ugh!!! I left him a message today and will update IF I hear back.

In the meantime, I will be seeking legal counsel and will not allow a snake to get away with bullying innocent people anymore.

Company: Nu-Again - The Deck And Fence Renewal Company
Country: USA
State: Illinois
City: South Elgin
Address: 494 E. THORNWOOD DR
Phone: 8665973325

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