Litmars Ltd
Interior Decorator Rip Off

Jean Mars provided bad service. She is one of the interior decorators that Direct Buy of DuPage County refers to it's members per their request. It was very clear to us that she had not prepared or given much thought to our design requirements. Her presentation was off strategy and she offered us no recommendation or solutions to address the contemporary style that we are seeking for our home.

Per the contract, she was going to provide floor plans with the size of the furniture pieces per room including dimensions and provide color recommendations for our entire house. That's why she was hired. We requested that she focus on certain rooms for window treatments only.

To date, Jean has not provided the services as stated per the contract.

Floor plan-your contract states that you're suppose to create a furniture floor plan for our entire home. She took pictures of every room and took a copy of the builder's floor plan. She showed up with dining room furniture from the same collection as our bedroom (she was not involved with furniture selection at all). She recommended a piece from the collection and it was too big for our dining room. However, we are not in the market for dining room furniture and she was told that we would be selecting our own furniture at first meeting. She showed up at our home without the floor plans and told me it's going to cost more money for her to create what we've already paid for.

Paint Colors-You bring in a swatch book and through trial and error we guessed about what colors might look good. When my husband expressed concern about the kitchen color she had no other suggestions besides try it.

She recommended a series of dark red colors for the office that has indirect light when I specifically stated that we did not want dark colors in the rooms with indirect light and that I did not like red paint for walls because she had previously proposed it for the bedroom.

She recommended colors for the bedroom without looking at the furniture wood sample from Direct Buy.

Window treatments-I stated that the living and dining room windows were going to be formal and she shows up with plastic/wood blinds. As a matter of fact she recommended plastic/wood blinds for the 3 out of 4 bedrooms, living and dining rooms. She recommends window treatments for rooms that are not outlined per the contract?

Her limited knowledge about the Hunter Douglas Skyline product was shocking since she recommended the line to us. I had to educate her about the product and that should not be the case.

Powder room-Our style is contemporary yet she brought traditional wallpaper for the powder room.

We lost $900 and valuable time. She did not come close to fulfilling the contract. After our second meeting, it became clear that she is not qualified to provided service beyond the same old look that she presents to all her clients. Dark paint colors on walls and overpriced drapes as displayed by her book of work. She's has performed work directly for Direct Buy and the owner so when I complained they were "surprised" and stated they would follow-up. They also stated that Jean is so customer focused that she would be giving me a call. Never heard from her but since I stopped payment on my second check I didn't think that I would.

Company: Litmars Ltd
Country: USA
State: Illinois
City: Naperville

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