Ivory White
Absurd charge
- 05-25-2008
- 8
Hello,
I recently purchased an item from a company called Ivory White and when I returned the unused package within the time frame stipulated I was charged 28 dls for a restocking fee. They claim the package was crushed. I doubt this could have happened since I returned it in the original packaging and inside a mailing box with newspaper. I feel this is a way to charge customers who do not want to continue with their services, which leaves them helpless.
I feel this fee is very high, it is 35% of the actual product cost. When I spoke to the customer service manager she was remiss. I feel this is an absurd charge and feel I need to report this incident to your office.
Company: Ivory White
Country: USA
State: Colorado
City: Boulder
Site: ivorywhite.com