Qwest Communications, US West
Retroactive Rate Increase and Directory Assistance Charges

I am totally unsatisfied with Qwest right now. Not only did they retroactively raise their basic rates, but they started throwing other charges on my phone bill. Despite the fact that I had previously paid a special charge to block all additional special charges from my bill, I found a little over $15 in directory assistance calls on my phone bill. These charges were incurred by dialing the number (602) 555-1212, which was always free when I used it in the past. On both occasions that I called to complain about the charges, I got nothing but a lot of hold time and an idiot telling me that they must have listed that number somewhere as a toll number. To the best of my knowledge, this proof does not exist. Unfortunately, my state's corporation commission (who should handle such issues) doesn't really want to discuss this with me. I have no idea where to turn.

Company: Qwest Communications, US West
Country: USA

  <     >