DimOut, DimOut Shoes
Dimout.com, Ordered shoes last October, never got them. Can't get any resolution from the company

From: xxxxxx
Sent: Wednesday, November 21 2:40 PM
To: xxxxxxxxx
Subject: Continually Ignored and Unresolved Order

We placed an order on Monday, July 23 at 12:54 EDT. The order was for 2 " Skull Platform Kicker-22. We had the amount of $41.63 (including shipping) charged to our Visa card. Our order reference number is: dimout-shoes-17319. The order was in the name of Stacie xxxxxxx to be shipped to xxxxxxxx

This is our 5th attempt to resolve this problem with you.

We have continually tried calling, and we only get a voicemail that says to not leave a message. We have submitted 4 trouble tickets online, and we have received emails from Kim Rawley saying that the problem would be looked into. Then, we receive no further correspondence and the trouble ticket disappears from the system.

You took our money, and gave us nothing in return. You have refused to help resolve the problem. Is it common practice to steal from your customers?

We want the shoes in size 9 or our money fully refunded.

Trouble Ticket Numbers: CRJ-790917, GMQ-475827, TET-354379, DRP-446086

BBB Case Number: 67096656

Reply:

Original Message
From: Bob Rawley
Sent: Friday, November 30 12:49 PM
To: xxxxxxx
Subject: [Bob #MED-587141]: Missing ticket AGAIN!!! HOZ-791753

Hello

Sorry for the delay this item will be back in on the 12/16/07 and ship out on this day. If the wait is to long do let us know and we will cancel the order and credit you back. Again sorry for the long delay on this order
Kim Rawley,
www.DimOut.com
www.DimOutShoes.com
1-866-346-6880

Ticket Details Ticket ID: MED-587141
Department: Bob Rawley (President)
Priority: Urgent
Status: Open

We still don't have the shoes as of April 4 and there are no trouble tickets in dimout's system pertaining to this issue.

Company: DimOut, DimOut Shoes
Country: USA
State: Florida
City: Palmetto
Address: 706 F 17TH ST E
Phone: 8663466880

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