Purity Products
Sent a "FREE SAMPLE" minus $7.95 S&H... But it cost me $59.00 MORE!

I ordered a "free trial" of the purity mineral collection. Or is it Mineral Science? Or is it Purity, by Mineral Science? It was "only" $1.00, plus $7.95 shipping and handling. Upon ordering, I e-mailed the company to discontinue, as I just wanted to try the product. I was told if I cancelled, I would not be billed for anything.

Lo and behold, after receiving the 3 small lip gloss sized pots of powder, which I can't imagine is even 2 weeks worth of a sample, i forgot about it. Two weeks later, I was billed $59.00 on my bank statement, which triggered a bunch of other "insufficient fund fees" due to transferring money out of my savings account.

I called and it was explained to me that the "sample" I got should have been returned (I thought that's what the $7.95 was for) so WHERE DID MY $59.00 go? That went to the "2-month free trial" and if I didn't want it (if I sneezed it would have blown all over my bathroom) to return it. I thought that was the $7.95 sample... So where did my $59.00 go to? Its not even the amount so much, but a company can rip off people like that. Please contact me if you would like, I have all the correspondence to back up my problems.

Oh, and the customer service rep I did get in touch with - needs a little more training on how to deal with customers!

Company: Purity Products
Country: USA
State: New York
City: Plainview
Address: 200 Terminal Drive
Phone: 8886944171

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