NSBA National Small Business Alliance
Six months later, still no refund!

For those of you who are looking for alternate phone numbers, see the end of this report. I am including the information I have been able to find.

I am writing on behalf of my boss, who got a phone call last July for an $8000 credit card. They asked for his bank information for verification purposes. He was told he would get an information kit in the mail and he could cancel the membership within 30 days upon receipt. About 10 days later, he got a letter in the mail showing some of the benefits he would receive (but no credit card - it was for a $5000 travel line of credit and $3000 computer line of credit) and that the "Membership Portfolio" will be sent in 2-3 weeks. Around the time the letter arrived, a charge of $149.95 was deducted from the company account - I later found out that was the enrollment fee. About 2 weeks later, a charge of $359.40 was deducted, which I later found out was the annual fee. But in the meantime, no "Membership Portfolio" was received.

I called Member Services at 800-506-6722 and was put on hold for over an hour. After my boss and I spoke to a representative, we were told that we would receive a cancellation letter and to send the portfolio back. We received a cancellation letter the beginning of September. We still hadn't received the portfolio, so I called to ask what to do. I was told to send a letter in lieu of the portfolio and once it was received, a refund would be issued within 30 days. After 45 days, I called Member Services several times and was told the refund was still processing, the refund was in the mail, was given a phone number for a supervisor whose mailbox was always full, or was just disconnected, all after being on hold for more than an hour.

After reading some of these reports, I found the phone number for the owner, Dennis Mario and called him directly on his cell and he told me to call Diane in the Escallation Department. Her phone number is 202-536-5902. She does return calls after leaving one or two voicemails. I have spoken to her once a month since December and her response is always the same - we are due a full refund but due to problems they have had with two of their bank accounts, they are behind on processing refunds and it will probably take another 30 days before it processes.

It has been six months since this has started. Dennis Mario has responded personally to several of these reports and I am hoping that by writing this report, that I can finally get this resolved. Please post a response here, call me or e-mail me and let me know when I can expect the refund. I would be more than happy to post an update as soon as we receive our refund.

Membership ID: 5915280
William Hoisington - RH Realty & Rentals

Thanks,

Kim Miller - Manager
RH Realty & Rentals
843-842-6212
info@oceanresortsc.com or rhrealty@hargray.com

For those of you who are interested in the information I have found, here it is:

The contact info for the owner:
Dennis Mario: 760-322-5572 ext 100 (office) & 760-902-8415 (cell) but I think it has recently changed to: 202-536-4032 (main) & 202-536-5924 (cell)
I called him on the first cell number a few months ago and spoke to him - he gave me Diane's number in the Escalation Department
His e-mail is: dmario@natslba.com but I haven't had any luck with getting a response

I have a fax # for Dennis: 202-403-3983
Another fax # I have found is: 760-406-6035
I was also given this fax #: 800-482-0577 but it was always busy

I was given these phone numbers for managers but their mailboxes were always full: 800-350-0577 & 760-322-5572 ext 30

I think the Escalation Department is who is in charge of refunds. I was given the phone number for Diane: 202-536-5902. She has always returned my call after leaving one or two voicemails.

Good Luck!

Kim
Hilton Head Island, South Carolina
U.S.A.

Company: NSBA National Small Business Alliance
Country: USA
State: District of Columbia
City: Washington
Address: 1201 Pennsylvania Avenue, Ste 300
Phone: 8005066722

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