Aaron's Sales And Lease
Old Card Still Charged After Removal Request, Constant Calls

I have dealt with Aaron's for a number of years with a satisfactory history until this past year. Changes in management have proved to be less than desirable. My contract says we have a three-day grace period to pay our account, but they start calling three or four times a day on the first day it is due. I work for a state agency, and we are paid on the first working day of the month, not necessarily the first calendar day.

With the new policies from the Payment Card Industry regarding the storing of credit card information, they continue to store copies of our credit card information so that we can call in and make a payment. This information is in our files and available to anyone who works there. I gave them a card number a year or more ago, but the form is also marked "do not run without authorization," as that card is not even on my personal account. I have always made my payments to this company, or I would not have been able to rent from them for so many years. I asked them to remove this card number from their records and gave them a card number that was my own.

Yesterday they ran the old card number that they were supposed to have removed from their records, taking 232.37 of my ex-husband's money. I also deal with another company, Rent-A-Center, and they tell me it is against the law for them to store my credit card number and that every time I call in I have to give the number of the card I am using. Why is it against the law for Rent-A-Center to store this information, yet Aaron's still stores it?

My job requires me to travel some, and when I return home there are at least 30 calls a week to my home, work, and cell phone. As soon as I return home, I call them. I am not trying to avoid them, but if I am not home to get the messages, stop telling me that they need a phone by the end of the day.

Company: Aaron's Sales And Lease
Country: USA
State: Texas
City: Round Rock
Address: 1200 IH 35
Phone: 5127338125

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