Sprint
Sprint Fraudulent Practices in regard to contracts

I just hung up with Sprint regarding my phone service. I spent in excess of 1.5 hours on the phone, over 35 minutes of this time on hold. I was transferred twice. When asking to speak with a Supervisor, I was sent to a voicemail box gave a number but no name.

The first representative was kind and seemed to understand my concerns. My concern was that my contract had been extended by a year by Sprint without my authorization. I waited for 35 minutes for the second representative to take care of this mistake made by the company.

The facts are as follows:

1. I am the account owner. I have two additional lines on my account, for two family members.

2. One of my family members phone was lost/damaged. She went to the local Sprint Store to get a new phone. The Sprint Store had technical difficulties. They were unable to port her original number. She was without service for over a week. She waited because she did not want to lose the phone number that she had. Finally, she agree to a new phone number. She paid for the phone and left.

3. I called to verify the exact date that my contract with Sprint would be complete.

4. I found that they had extended the contract by an additional year.

5. The second representative stated there was no documentation that her account had technical difficulties and that even though I was not present a new contract had been initiated on my account. He stated that he did not have my signature and that my signature was not necessary. He stated that the local Sprint store must have failed to perform the necessary documentation and that there was nothing he could do to help me.

6. I am hopping mad about this. Sprint will charge me $200 to cancel this line. I do not owe them a cent.

Please someone help to stop the abuses of this company!

Company: Sprint
Country: USA
State: Texas
City: Dallas
Address: P.O. Box 660075

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