RN Realone
Poor service!

Okay I found out what it was. I called the phone number available on my banking statement (I LOVE USAA BANKING STATEMENTS:) It's 866-212-1343).

After calling I found out I was charged for a service called "REALONE REALNETWORK SUPERPASS Movie Review".

I found the website that explains the service: (http://www.moviesanddownloads.com/movie-site-reviews/realnetworks-superpass.html)

It's a movie/TV downloading service. The RN REALONE operator explained how in her records, it shows I initiated the service back in May and asked if I had ever downloaded "RealPlayer."

I informed her that I was unaware of this service and through her company files, she was able to determine that there has been no activity in my account and that I have not used the services they provide. She explained that I was paying for a service that entitles me to download movies/TV Shows for FREE every month on the internet and she explained how it can download most popular movies and TV shows available online.

I explained that the service sounds great but that I don't need this service. She immediately canceled my membership: Confirmation received from realnetworks@support. Real.com.

She said, for me to get a refund for every previous charge she suggested I contact the bank who will open an inquiry and then they will be able to facilitate a refund for unused services.

Company: RN Realone
Country: USA

  <     >