Capital One, and the office of CEO Richard D. Fairbank and COO Nigel Wl Morris
Capital One, and the office of CEO Richard D. Fairbank and COO Nigel Morris Bamboozled deceptive company

Well, where shall I start. Capital One "A Cutting-Edge Company for the Information Age"."One with the Commnity". That's the best slogan i've seen. What a joke. Have you read the bios of Richard D. Fairbank, Chief Executive Officer, and Nigel W. Morris, chief Operating Officer? Well, by all appearences, this is a company for the people, at least until you need the "Payment Protection Plan" that you signed up for through Capital One, to kick in.

First of all, it took what seemed like an act of congress to get it approved, even after submitting copies of unemployment checks and vouchers. The first step in the runaround. After the US Congress finally approved the plan, by the way, that i've been paying for, everything was suppose to be OK. WRONG!!!..

I begain with an account that was up to date when i became unemployed, and ended with an account that is to date, over $100.00 over the limit, because of a combination of slow payments and a lack of purported payments by my "Payment Protection Plan". Call Capital One customer service, they transferred me to the collections.

Collections representatives, including supervisors/managers said it was not their problem. I'm thinking, wait, you are Capital One, you sold me the plan. Response, sorry it is not our problem. Lastly, I could not get through to the CEO or COO. Their voice mail does'nt work. Supprise, supprise. What a well oiled machine. Every one appears to be working in unison, per their guidelines. Totally contrary to what you read when you pull up info on the company on the web. "One with the Community". Ha ha ha!!!

Dennis
Texas City, West Virginia

Company: Capital One, and the office of CEO Richard D. Fairbank and COO Nigel Wl Morris
Country: USA
State: Virginia
City: Falls Church
Address: 2980 Fairview Park Drive, Suite 1300
Phone: 7032051000

  <     >