Apex Aquariums
Ripoff has the worst customer service cul ver city

Customer service is the worst!!! The owner, my salesman told me the tank inwhich I was buying was 50 gallons. After purchasing the aquarium I returned home and researched the model online, I discovered it was only 31.5 gallons NOT 50 gallons as I was told.

Next, I had problems with my water clearing up, I contacted Apex several times over 3 weeks about the problem & their reponse was horribly insulting.

First, they said, "its how I set up my tank". The owner said, "I sell 100s of these tanks and your the only 1 with a problem".

Second, Eric an employee offered to come over to check out the problem, after several days of cancellations he then told me his friend would come by-huh?

Third, his friend did call but wanted $60 to TRY to solve the problem.

FINALLY Rick (owner) confessed that he sold me the wrong gravel, he said that he would replace the old gravel but I would have to BRING IN THE WET GRAVEL IN ORDER FOR HIM TO REPLACE IT-can you imagine! After bringing in my wet gravel and finally getting my new gravel the owner had the audacity to say to me, "You know, I lost money on this deal!"

The worst part of this experience was how I was treated. Not once within those 3 weeks did Rick even show an ounce of caring. I was more of a nusiance then a client whose problem needed to be solved. I never once yelled, or was threatening and still was treated horribly! HOW INSULTING!!!

I want them to know that I have alot of other choices and I'll take them plus this is a small community and word travels fast.

They should go by the theory that customers are always right. As I complained to local friends and neighbors I was SHOCKED to find out that others have had the same experience at Apex.

I would have expected a parcial credit back but I now know to expect nothing for the trouble and inconvience I was put through. It consumed 3 weeks of my life.

Company: Apex Aquariums
Country: USA
State: California
City: Culver City
Address: 4338 Sepulveda Blvd
Phone: 3103910305

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