FedEx Kinko's
Ebook Pickup Delayed, Refund Refused for Online Order in Burbank

I thought this was going to be great. I ordered an ebook printed. The online service worked seamlessly. I drove the two blocks to the pickup location and entered the store in Burbank, CA.

That is where the good stuff came to an end.

There were at least three counter people there when I entered the line. Ten minutes later, after I had asked if I could just pick up my order and been told that I had to wait, the man behind me said that he was in a hurry. Then Peter, the team leader, took time away from the person he was currently helping and all of the rest of us who were in line, and helped the white male who had been more aggressive. I am, by the way, a short, white, dumpy older woman.

I strongly feel discriminated against. By the time he (Peter) got to me, I was very upset. When I asked him why he took the white male before me, he said, "He was in a hurry." Well, I was in a hurry too, and I requested a refund of my money. He told me that, since it was an online order, he could not give me a refund.

I will never use any FedEx services again, and I am considering finding a lawyer. Nobody has the right to treat me that way. My money is just as good as that young white man's money.

Company: FedEx Kinko's
Country: USA
State: California
City: Burbank
Address: 250 E. Olive
Phone: 8185583900

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