TXU Energy
Estimated Bills Up to $1250 and Altered Online Payment History

Txu has been estimating my bill for 11 months now. Around 350 per month. Used to average 180 too 220 a month. I have all transactions and payments in money program dating back to 2001. Been with them for 15 years. After they stopped reading my meter I noticed the surge in usage. Dealt with it cause it was minimal I thought. I have never been late and never had it cut off. This month I received a bill that once again states it was estimated and it was for the amount 1250.00.. They estimated 620.00 for current usage, 330.00 cause they think they under estimated the last 3 months and 300.00 cause they think they under estimated 3 months before that There is no way, I live in a 1500 sq/f house. Everyone around me averages 200.00 month. So I pulled up the last 12 monthly payments from my money program and looked at TXU e-bill history online and guess what, the records have been altered. It appears on there site that I have been underpaying for 6 months. The checks I wrote from their paper statement and sent in full every month does not match the online statements history. There all falling short and they re-billed me for this. I was told that's what I owe period, with no explanation.

There has to be something I can do. The bill is coming due soon and I cannot afford that. I was complaining at 300.00 a month.
Any suggestions would be greatly appreciated.

So in a nutshell they quit reading my meter and started over estimating. Then the estimations got higher, then they said they under estimated for past 6 months and tacked this on to a grossly over estimated monthly usage and altered their records to reflect this for the past 6 months.

The paper statements I have been receiving over the past 6 months, the amount due does not match the online statements now. But they did before. Sound fishy, you bet it does. Something has got to be done. If I actually owed that I would pay as always and would not be writing this. What Can I do..

Company: TXU Energy
Country: USA
State: Texas
City: Dallas
Address: P.o Box 100001

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