ShopNBC.com
Conflicting policies

I orderd an eliptical from Shop NBC and it was a "today special" for the price of 449.96. I recieved an email on sept. 1st that said my order was on its way, when my eliptical did not arive i called shopnbc and was told that i had to put a 30 day track on it and that if they could not find the product that they would refund the money and if i wanted i could purchase the eliptical at the "today special" price instead of the higher price it is now. So i waited 30 days and i called back and was informed that i would get my money back, but when i asked about purchasing the product at the lower price i was told that they could only do it if it was within 30 days of the purchase. When i told them that i had to wait 30 days for the tracking to be done and it wasn't my fault they told me that there was nothing they could do. How can Shopnbc expect me to reorder in 30 days when i had to wait for their tracking to be done.

Company: ShopNBC.com
Country: USA

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