Lingo - Primus Telecommunications
Lingo Aka Primus Telecommunications, Inc Service disconnected for using to many UNLIMTED long distance minutes

Lingo VOIP phone service pretends to sell an unlimited nationwide and parts of Western Europe phone service. I switched our phone service to them because of this.

After having been with them for about 2 months I recieved a call from their customer service telling me that my service was going to be disconnected because we were using to many minutes. They said our usage was not normal for a residential phone service. (My wife made many calls to friends and family in Germany).

They told me we would be disconnected in about 10 days to give me enough time to get set up with another phone service. When we hung up the phone we no longer had phone service, we tried calling serveral differnt numbers, both local and long distance, none of which went through.

Lingo did several things wrong in my opinion: Marketed an unlimited calling plan in which they hide the limits in mice type. Did not contact us in advance to let us know there might be a problem. Did not honor a commitment to continue service for a few more days before the disconnect happened.

About the only thing they did right was not charge us a disconnect fee for service discontinued after 30 days but before one year. A charge that had it appeared I would have disputed since they terminated the service.

Company: Lingo - Primus Telecommunications
Country: USA
State: Virginia
City: McLean
Address: 7901 Jones Branch Drive 9th Floor
Phone: 8885464699

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