Display And Costume
Deceptive Return Policies

I went into the Northgate store today 6/28/06 and purchased two yards of fabric trim for my wedding gown. I got it out of the store and discovered the trim which looked white under store lighting had an ivory cast not to mention that where the associate cut it loosened the bead work.

I came in three hours later for a refund and the cashier rudely refused to issue a refund or store credit pointing to the part where it states ALL COSTUME ITEMS including accessories, masks, leotards, tights, wigs, makeup and tiaras) claiming this is allegedly a "costume item". I do not see fabric, notions or trim in that list. Please forgive my ignorance but I do not consider fabric trim a "costume item", it is a "notion", I suppose that thread is considered a costume item as well?

If I understand correctly this store policy is vague enough that they can deny anyone a refund because anything in their store is considered a costume item? If that's the case, then they should remove their policy because it is redundant and deceptive. Had I had known that this was considered a costume item not eligible for return, I would've simply not purchased it.

The conduct and policies I encountered today has lost Display and Costume hundreds of dollars in potential sales considering I was intending on buying all of my wedding supplies, decorations and utilizing your rental services.

As a business owner they may want to rethink their return policy because it is appear ant that they blatantly do not want to provide returns or exchanges. So buyer beware, I'm out $30 due to an employees negligence and have scrap trim that is not even worthy of a costume.

Company: Display And Costume
Country: USA
State: Washington
City: Seattle
Address: 11201 Roosevelt Way NE
Phone: 8885624810

  <     >