Cabela's Outfitters
Ripoff refused to pair for return freight and original freight when they made the error in sizing

I ordered a pair of moccasins from Cabela's Outfitters and the instructions in the catalog clearly state that if you take a 1/2 size larger to order down to the next even size. Of course, the moccasins did not fit so I returned via UPS at a cost of $11.32. I ordered the next size up and the operator believed that both the original shipping cost of $8.75 and the return cost of $11.32 would be refunded to me. Of course, I expected to pay one shipping cost of $8.75. Customer service today refused to refund the original freight costs and the return shipping costs but did waive (how good of them!) the replacement shipping cost. This is a rip off to customers because of their instructions in the catalog. If I had made the mistake, well OK, but since it was their error I believe they should refund all of the freight costs. The bottom line is the product cost me $20.02 more than I expected. Beware of Cabela's return merchandise policies.

Kenneth
Sisters, Oregon
U.S.A.

Company: Cabela's Outfitters
Country: USA
State: Nebraska
City: Sidney
Phone: 8002378888

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