Sears Roebuck and Co
Refrigerator Compressor Repair Delays and Food Loss Reimbursement Denied

Summerville In June 1999 my girlfriend purchased a range, dishwasher and refrigerator from Sears. After all the paper work was done we were told it would be a week to 10 days before it could be delivered. This was a minor inconvenience compared to what happened later.

Less than a year later the refrigerator went down. It was still under full warranty.

We called repair service and a repairman came out. He said the compressor was going down and to point a fan at it and it would work until a new one could be delivered in two days.

This did not work. We called back and were told nothing could be done until a new compressor arrived.

We waited three days and called back. We were told to contact Mr. Steve Boyles in Marietta Ga. He was over the service dept. Mr. Boyles said the compressor had not come in but would be here that day.

Two days later I called Mr. Boyles back and was told he would get a part locally and send it right out.

A couple of days and many phone calls later a repair man came out and installed a new plugin relay which fixed the problem. He did not bring a compressor with him. We were called to call Mr. Boyles for reimbursement for the food we had lost.

Mr. Boyles instructed us to list what we lost and take the list to the Rome Ga. Store. We did.

After about a month we called Mr. Boyles back and were told that Sears would not reimburse us because the second repairman did not inventory our loss. Sorry but we were not keeping rotting food around for that long.

Needless to say my girlfriend canceled her Sears Gold Card and we have not been in a Sears store since.

Every effort to complain to Sears was stonewalled.

Sears, we are still waiting for an explanation as to why we were lied to so many times by your representative.

Kenneth
Summerville, Georgia

Company: Sears Roebuck and Co
Country: USA
State: Georgia
City: Rome
Address: 600 Mt. Berry Square Mall
Phone: 7062362446

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