Match.com
Despicable Billing Practices Ripoff Don't Be Fooled By Slick Marketing Campaign

Recently, I had a very disturbing incident with the con artists at match.com. I had signed up for a 3 month trial with them and in signing up was never told that they were going to auto-renew me at the end of the term and I had never agreed to it. Last week, when going through my bank statement I noticed an unauthorized $50.97 debit from my checking account from match.com. I tried e-mailing customer service many, many times to try and resolve the situation and they kept sending back meaningless form letters stating that I could still "enjoy" the final 2.5 months of my subscription. Don't expect to get anything more than a computer generated response when e-mailing customer service. After this, I tried calling customer service. The first 3 times I tried calling them, the initial customer service representative, put me on hold. Mysteriously, I was immediately disconnected. The fourth time I called I took on a hostile tone with the representative, which worked because I was immediately connected to another representative. I explained to them that I had never agreed to auto-renewal and was never informed about it when signing up for the 3 month trial. She kept giving me scripted responses that stressed how it done out of convenience for the customer. I asked her what kind of company auto-renews their customers and doesn't notify them either before or after the transaction. Again, she mentions convenience. How hard would it be for them to send even a courtesy e-mail? The fact that they use no notification tells me that they rely on this quiet auto-renewal as the main source of their profits.

Anyways, after about 5 minutes of this back and forth, she finally agrees to give me a "pro-rated" refund of $20. I tried explaining to her what pro-rated meant, but they don't know, they're just reading from script.

Now, here is the interesting part. As we were closing up the conversation and she was confirming the credit to my account she suddenly asked to put me on hold. I was put on hold for 13 minutes. I got tired of holding the phone up to my ear so I turned on speaker phone and laid the phone down on my desk. When she finally came back on, she said, "Hello Mr. C?". It took me a couple seconds to turn off the speaker phone. As I put the phone up to my ear and about to reply, I heard someone whispering on another line saying, "Hang up on him, hang up on him!". I suspect it was a supervisor who was listening in on the conversation, trying to coach the customer service representative on how to keep the maximum amount of money that they quietly siphoned from my checking account. Anyways, at this point, I just told them to send me a confirmation e-mail of the credit and hung up, disgusted with having to do business with these soulless low-lifes.

In closing, I would say that you shouldn't be at all impressed with match.com's slick marketing campaign or any new promotions that they have. That false facade is used to deceive the consumer into thinking that they are a cool, hip, modern, friendly company trying to help the customer meet new people, when in fact they are financial, predatorial demon. DO NOT give them credit card or checking account information.

DO NOT give them credit card or checking account information. They cannot be trusted with that information.

John
Carol Stream, Illinois
U.S.A.

Company: Match.com
Country: USA
State: Texas
City: Richardson
Address: 3001 E. George Bush Highway Suite 100
Phone: 8009262824

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