Worldcom Wireless
MCI fraudulent billing, billed for 2 calls at same time. Left on hold for hours mistreated and ripped off ripoff fraud business

I received a letter in the mail from MCI WorldCom Wireless saying that I qualified for a special offer that they had. It was for a free cell phone with 225 anytime minutes and 1000 off-peak minutes for 29.99 per month. My husband is a truck driver and we had been talking about how he needed a cell phone because I could never get in touch with him. So, I decided to get the phone for him as a surprise since the monthly rate was affordable and knowing that he wouldn't even need the free 225 minutes since he would have it mostly while working.

We have received 3 bills none of which I am going to pay because he keeps track of his minutes very carefully, so as not to exceed those included in the plan and yet the bill always exceeds our plan amount. There are many calls that overlap, indicating that he was speaking to two people at the same time which is not possible.

As a truck driver, he does need to call into his terminal several times a day in order to check in and that was another reason that we figured he could use the cell phone. Before getting the phone he would have to pull over and find a pay phone to call in.

He would never have an occasion to call into the terminal more than 3 times a day and yet there are up to ten calls made to that number from the cell phone in one day on several ocasions. One of these calls was for 39 minutes!

I have tried more times than I can count to get in touch with the customer service department and they just leave me on hold. The one time that I got through to a person, she told me that I would have to speak to the fraud department and transferred me to that department where I remained on hold for 30 minutes before losing my patience and hanging up.

Christine
Woodbridge, New Jersey

Company: Worldcom Wireless
Country: USA
State: New Jersey
City: Newark
Address: PO Box 259 Newark, NJ 07101-0259
Phone: 8004492269

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