Music Today
Breach of contract, not providing services, poor customer service ripoff late updates ignoring of complaints and in general poor quality

The goal of this report is to better Xposed, The Official Christina Aguilera the fan club. We plan to take this as high as possible, even Christina herself if we can. We feel it is Music Today who is responsible for our fan club's poor services. They continue to make up excuses blaming Christina's management, and say that they are a new club and we have to give it time. But it has been a year and these are the following issues we have with the club:

Membership packages: Membership package poll started when the club first opened up. Months went by and finally the results were posted. Months went by and finally a message saying Xposed is happy to announce that the member kits are in production! Thank you for your patience over the last few months as we created some great items for this year's kit. The 2005 member kits include a signed photo of Christina, a welcome letter from Christina and a Christina mouse pad, all of which are exclusive items for Xposed members only! We will let you know as soon as the kits are shipped. Well thats was months ago and still no word. Members are being asked to renew, the club has almost been open a year and still no packages sent!

The next list of benefits posted are: Members will have immediate access to the members-only web site upon joining. This site includes features such as news updates and press releases, photo gallery, tour and ticketing information, online contests, free email sign up, message boards, and sound and video clips.

Website access: Received
News/updates: Just recently became satisfactory, by recent I mean within the past two months. Before that there was a COMPLETE lack of news, even official news that could be ironically found anywhere but her very own fan clubs site.
Press releases: Not received

Photo Gallery: Consisting of only 28 photos not including the Xpressions section. And the few collections included consist of incomplete shoots. It has also not been updated for a good 5 or more months.

Tour and Ticketing Info: Received
Online contests: Unsatisfactory as explained below.
Message Board: Received, But with limited features and options. Most message boards offer much more options like an extensive collection of smilies, text and font options, a list of how many registered members and who is online at the moment. Also ranking systems according to how many posts have been made. The more posts the higher your rank.

Sound and Video clips: No sound clips ever, and video clips was last updated early spring. There have only been a total of two video clips provided.

Contests & Ticket Giveaways
Monthly contests, exclusively for members, offering prizes and special opportunities that members value such as merchandise, autographs, concert tickets, special event access and more.

We had our first contest in January. It was not even posted until the 11th.

Then a February Click in contest not posted until the 15th March click on contest in which the winners were not announced until the end of April or early May.
No contests were posted for April or May!
A June click in contest was held and it still resides in the current contests page.
There has been no contests for July, August, September or October!
So the club has been open for 11 months and we have had our monthly contests 4 out of those 11 months.
Special advance to tickets: the next item on our membership benefits. And as of yet considering there is no tour, we do not expect this yet. So it shall be considered received until otherwise happens.

Then there are a few things we would like to address concerning the management of this club and how it is being run.

Unequal membership benefits: Members who are residents outside the US or Canada pay more for membership yet are denied the same or equal benefits as US and Canadian memberships. Members outside the US and Canada are denied the eligibility to participate in contests. First of all, Music Today does not properly advertise that not all services listed under benefits are available to residents outside the US. Yes the policies can be viewed prior to joining, however we all know not everyone takes the time to read policies and often go by what they see listed on the front page. And secondly Music Today responded to our complaints about residents outside the US being unable to enter. They made a statement about having to draw up different rules and policies for every country. So therefore it is possible they just don't want to bother to do it. Another inconvenience for members outside the states, is the requirement to provide a US address in the event they buy tickets for a US show. This is not a huge problem, but just another hassle for those fans even though they pay more than standard membership.

Customer Service/Contact: Countless attempts have been made by fans to make Music Today aware of these complaints and our dissatisfaction. 95% of the time we receive no replies and our questions go unanswered and grievances are ignored. On the occasion that we do get a reply or reach customer service by phone we are given nothing but excuses. Excuses about the fan club being new, and Music Today needing time. Excuses about Christina not having any new material, so no new merch/promotion, which we take into consideration. Excuses that Christina's management is responsible for the providing of Prizes, News, Photos, ectso if none of these are sent, the site goes un-updated. Promise after promise of things getting better with no results to follow. But mostly unanswered customer service E-mails and no voluntary updates or messages from Music Today on these matters.

Company: Music Today
Country: USA
State: Virginia
City: Crozet
Address: 5391 Three Notch'd Road
Phone: 8776874277

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