AllTel
International Wireless Rate Plan

I have been on Alltel's customer service phone line now for over 45 minutes. I was quoted a rate of. 60 a minute with a $3 monthly service charge for international calls to Jamaica. Today I received a call from their Fraud department who was concerned about the bill exceeding $2000.00. It seems I am being charged a long distance rate instead of an international rate. This rate is more than 3 times as much. I have been hung up on, transferred, given a run around and erroneous information. I requested an explanation and correction confirmation in writing. Verbal confirmations/customer service and even their web site obviously offer nothing to be depended upon!

It seems the rate I was quoted was for calls placed from their land line, a.K.A. A home phone with their plan, not from my cell phone. On 01/12/02 I attempted to call Jamaica only to learn the call would not go through because I did not have the International Call Plan on my cell phone plan. At that time I was not told, nor was any reference made to, a land line plan. I was quoted as noted above. When I returned to the office 01/14/02, I confirmed the information via Alltel's web site.

I dispute the information quoted now on the facts of, if there is no international call plan available from a cell phone plan, HOW was this plan ever activated?

Please help. Please let me know to whom I can address these issues beyond Alltel themselves.

Company: AllTel
Country: USA
State: Florida
City: Tampa
Address: Hillsborough Avenue
Phone: 8008775665

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