Ryders Van Lines - SRD Business Operations
Ripoff twice the price and you want us to carry your stuff down the stairs we require $225.00 to be paid in cash. However we cut you a break and only charge you $150.00 cash for us to do our job

February 14

This day was supposed to be a pleasant moving from Arlington to Springfield a distance of no more than 11 miles.

The end of January/beginning of February I registered with a web site called 123movers.com to get estimates from moving companies in the area for my move. The response was overwhelming by phone and email. After corresponding with a few I decided to go with Bob from Ryders Van Lines. He was salesman and seemed to be very concerned with my move and gave me a great deal. I asked him several questions regarding his company, such as how long in business, are you licensed, bonded and insured, full time experienced employees, etc. He told me they have been in business for a few years, all their employees are full time and experienced no day laborers and the job supervisors had a minimum of 2 years with the company. I then asked him when he wanted to come out and see my place? He said we don't need to do that, we do it all over the phone and go room by room. He also said that most companies do everything over the phone and send no one to the customers' houses. He said what we need to do is go room by room in your two bedroom house. I told him the furniture and I was going to pack my own boxes. We were very detailed in the analysis. He made a list and determined that I needed 3 guys and a truck and a total of 5 hours. The rate was $69.00/hour which came out to be $414.00. He emailed the estimated quote to me to review and I signed and faxed it back.

The day of the move the 3 guys arrive and through Q&A I learned the job supervisor, Alone (immigrant) had been with the company for only 8 months and the other two guys spoke no English were probably day laborers. They only spoke Spanish and the supervisor new virtually no Spanish and English was his second language. I was not happy because of what guarantee Bob gave me and its hard for me to communicate with them.

They began to move stuff to the truck and Alone, sat me down and told me that in order for them to carry my stuff down the stairs to the truck the company required $225.00 to be paid in cash. I asked for a receipt, he said no receipt. However, Alone said he would cut me a break and only charge me $150.00 cash for him and his crew. I said no, does Bob know about this he said oh yes!

I started to call when he grabbed one of his two phones and said he was calling his supervisor. So I hung up and he began speaking a foreign language to the person on the other end. He handed that phone over to me and the woman said that is company policy. I explained Bob said nothing of the sort and I asked to speak to him and she said he was busy. I handed the phone back to Alone they again spoke a foreign language and he said to me I don't have to pay.

I have a feeling he called his wife, because it did not sound like a business environment and his supervisors are two men named Guy Moshen and Rami Segal (president). I called a friend of mine to come over and watch them with me because I did not trust them.
The truck was eventually loaded after a long 5 hours.

I could not believe how long they took. We arrived in Springfield and before they would unload they said I must pay in full before they unload. So, Alone came up with a figure of $812.50. I could not believe it. They doubled the estimated quote Bob gave me. I called Bob and explained the situation to him and all he told me was that he is just a salesman and he was not getting involved. I asked to speak to the supervisor and Alone called him, so I explained to him the problem and he said I have to pay.

I could not believe it. I signed the payment under duress because I wanted my stuff unloaded. I also told Bob and Rami Segal (president) of Alone's cash adventures, they said that sounded like "monkey business" and they would investigate the entire matter. They broke some lamps, damaged the floors in my old place, broke my dvd player, got mud all over my professionally cleaned carpet, and overcharged me, etc.
I called Rami on several occasions and told him how disappointed I was with his company, he said he was still investigating it.

His office called me yesterday (2-28-05) to inform me that they were crediting $100.00 back to my account for charging for moving pads. That is unacceptable. I have filed a complaint with the Better Business Bureau, my county government consumer protection division, my credit card company, and am in the process of contacting the VA States Attorney's office as well as INS because of what I suspect them of using illegal immigrants.

Company: Ryders Van Lines - SRD Business Operations
Country: USA
State: Maryland
City: Beltsville
Address: 5112B Sunnyside Avenue
Phone: 8887676697

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