Empire Moving
Diamond Van Lines ripoff deflated quote unrealistic

On 2/25/05 mover showed up 45 minutes late for a condo move out. Time is very critical in a condo move.
45 boxes were already packed and waiting. Rest of move consisted of listed pieces of furniture, works of art. And 10 more boxes of misc. I supplied all the boxes and some bubble wrap and the tape.

Driver insisted on a personal check made out to him for $1800 in addition to the $855 cashiers check the company had asked for. This was to insure special handling by him and he would personally drive to CT. I had already taken out $2400 worth of extra insurance for the breakables.

Delivery was to be March 4 or March 8 or 9. The truck didn't leave Fl. Until Mar. 2 and I was called from the road that they must deliver March 6. I was supposed to be in PA that day but cancelled those plans.

On March 6 at 2:30 pm i get a call from the driver's asst. That they are lost. I told them to wait and I would come to get them. When they arrived at the house they wouldn't unload until I gave them $1722 in cash. When I came out to the truck which said Mayflower, I was $22.00 short and the driver wouldn't let them unload unti I went back to get the $22. He was not the mover who said he was going to personally drive.

It took them until 6:30pm to unload. Then they put four items on the truck to deliver to my daughter In PA., forgetting a chest of drawers. When they got to her house Wed. Night the van doors were frozen. My son-in-law had to use a blow torch to get the doors unlocked. They broke a lazy boy recling chair clear off its base.

The move which was quoted at $1657.00 including the extra stop, cost me $4377, plus $200 in tips and $2400 in insurance which doesn't cover the broken chair.

Company: Empire Moving
Country: USA
State: Florida
City: Pembroke Pines
Address: 3050 Country Club Lane
Phone: 8884096437

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