Elsie's Bridal Suite
Ripoff! Issued damaged dress that was ordered 4 sizes too big

My aunt chose this location to have her bridal gown and bridesmaid dresses ordered and altered. I had reservations after my first visit when the owner told me I was too fat to be in the wedding anyway and that she would have to order me the largest sized dress. I had already seen the Watters & Watters website and knew their measurements and that I was no way near a size 26. According to their charts, I should have been able to fit a size 18 with minor alterations at best. The owner grossly inflated my measurements and ordered a size 26 gown that when it arrived was literally swimming and falling off of me as it was at least 4 sizes too big. When I told her to send it back an order the correct size. She claimed she couldn't as it wouldn't arrive in time, but she could alter it to fit me.

After a subsequent conversation with someone in Watters & Watters executive offices, I learned that this was a lie and that the owner simply refused to send the gown back and order the correct size because the gowns are made to order and the owner would have incurred charges from them for having ordered the incorrect size and to have the proper size gown federal expressed to the store.

The gown was made of silk taffeta, which clearly showed every single needle and stitch mark. You could see on the sides of the gown where it was taken out and re sewn at least 3 times because someone obviously didn't know what they were doing. Long story short, my dress was lopsided, looked horrible in the bride's photos and had Velcro attaching the skirt to the top, because it was still too big and kept shifting and looking awkward. I filed numerous complaints and wound up being issued a Chargeback by Visa for this nightmare because the owner could not prove that I even signed her own approval' form that the dress was in good condition and satisfactory. My signature was forged on the document and the handwriting was not even remotely similar.

Also, in order to be issued the Chargeback, I had to take this gown to an independent bridal shop who also deals directly with Watters & Watters. The head seamstress measured me and confirmed that the measurements recorded by Elsie's Bridal were WAY off told me that she has altered the same exact gown for women much larger than me and it was just obvious by all of the stitching that whoever worked on this gown had no idea what they were doing. She put it all in writing and sent it to my visa company and thanks to her I got my $ back.

Company: Elsie's Bridal Suite
Country: USA
State: New Jersey
City: Hackensack
Address: 301 Main Str
Phone: 2014897280

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