Star Satellite / Dish Network
Ripoff, deduction of monies from checking TWICE for the same thing 998.00 worth

This is a good one for you.in May star satellite sold me a system. Never mentioned anything about landlords permissions and honestly never crossed my mind. After 10 days my landlord discovered the dish and demanded me to take it down.

I had to repair the roof and the door jamb where the installer damaged the moldings all the way around the hallway door. I called Dish network they told me that its Star Satellite's problem. Star sat says, they hire independent contractors and they are responsible for damage. Ok fine come get this equipment. Your in a contract they say. I said you never got my landlords permission to install and in every rental agreement in California there is a whole paragraph about 'affixing permanently' anything to a rented property without permissions.

They can't help that I have an angry landlord. Dish network is responsible for the equipment they say, run around begins. This goes back and forth a few times and then I ask for a supervisor. Ok Dish network says they are responsible because the contract was terminated in less that 6 months. We will send you boxes they say. No boxes, 1 month goes by. I get a letter from dish network with star SAT's letter head, Please have this contract resigned, we are unable to finish setting up your account until we receive these copies of original contracts signed in the correct spaces.

I call star satellite and now if you push any button except the very last choice, you get bumped to Dish network. Talking to dish network was weird because they act as though they can help, but after they switch you to 'upper tier' they say that you need to talk to start sat. Go figure. Since I have cancelled and I am on the 'home advantage promotion' (no cancellation fee) Months go by, I'm in and out of the hospital, and since this was not
the most important thing on my mind, I let it slip.

I was never billed by dish network, except for 14 bucks which they dropped. However NOW they say that I was 'shut off' for non payment. Non payment of what? My landlord had already disconnected the cables 10 days into the contract. 49.00 was taken for deposit of the first month bill. The TV 's were on the regular antenna for months. The receiver was left in place for all this time with the phone line plugged in awaiting the "boxes". Quick comment about the receiver. Dual head type. One for the living room TV one for the bedroom. The installer puts the dish in the back of the house and the receiver in the back room. Well the one channel is IR. And the other is line of site (forget the term). SOOO the one person in the bedroom as to come out of the room and switch channels. The installer got me on that one, as while on the phone with the confirmation guy, he slipped out and left.

Misinformation... The home advantage plan that you see on TV from dish network has little to do with 2nd and 3rd party providers. When I say little I mean, the only part they use is the name. Then give it a 'special' number after the heading, that changes it to something else. Needless to say, I initialed, right where I was told to... Thinking I was initialing the receiving of 2 remotes-receiver etc. My bad. Deceptive advertising to say the least. Guess who my salesman was. Jon Myers, some relative of the CEO, Walter Myers Star Satellite.

Oct received another copy of UN signed original contract, called them and it was less than fun.

Nov Ditto Boxes? I asked. We no hear of no stinking boxes, they respond, we'll will send them in 3 to 7 days

January 5th no boxes 199.00 300.00 un authorized debit from checking. Go figure, after reading the other posts. Called bank and did the usual things you do when someone steals your rent money. I call 'J' (initial), an employee at Star. Figured out the secret code to get to 'them' through their menu. I explain that the equipment has been waiting pick up from Dish network and the contract is void for many reasons. I get A' (initial) (supervisor) OH no... Blah blah. Played phone tag for a
few days, called Dish network again, boxes are on their way. UPS, I hope this time.'A' returns my call at 8:01 am, of course I am not home, taking the kids to school. I get through to her and basically, there is nothing I can do, response. I say this is illegal and your contracts need to include a 'renters' clause, as it were. 300.00 $ is a cheap fee for such advice, I
told her. 300.00 of MY money.

January 13th No boxes. Wife calls. 300.00 199.00 has
been... Wait for it...

DEBITED from my account again!!! This is where I am at now... 998.00 $stolen-bank is on it... Checks are bouncing... One from the landlord who started this whole thing, on a 'point' of the lease, nothing more, but well within his rights. Rights that I was unaware of in this circumstance. If just questioned about owner/renter status by the salesman, I would have atleast called the landlord.

I will post the update for those who are interested.

J
West Covina, California
U.S.A.

Company: Star Satellite / Dish Network
Country: USA
State: Utah
City: Provo
Address: 3550 N University Ave

  <     >