Toys R Us
Tots r us buggy wheel came off when child was in it

Its not like me to get online to review customer service but my experience at toys r us has been so appalling that I feel compelled to write something. I bought a push chair for my wee girl and after 4 months one of the back wheels fell off whist she was sat in it. I took the push chair back and asked for a repair and was met with a rude and negative member of staff who bluntly informed me I would most likely have to pay for the repair as I had misused the buggy and damaged it myself. Already angry but 3 days later get a phone called telling me it is my fault and the repair will cost £51. The buggy itself cost £49.99! I asked to speak to the manager but I was informed she had gone on holiday and I asked for her name but the staff member refused to provide me with it. Fast forward - a phone call to customer complaints where i was again told that the staff must have assessed the buggy and found it to be my misuse. I asked for the evidence/criteria and was told 'I don't know, I'm not a technician... You must have abused the buggy, I don't know you or your child'. I was fuming - obnoxious, unprofessional, down right rude and probably flaunting consumer statutory tights but I am taking it further!!

Company: Toys R Us
Country: USA

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