Airsplat
Customer service could use some improvement... - Lancer Tactical Lt-08 pdw

A few days ago, I had emailed Airsplat 's Support Department, stating that I would like to make an exchange for one of my orders that I had received a few weeks ago.in their return policy details page, they said to email them at support@airsplat.com if you wish to return your item, which I did. They also stated that a reply should be sent with an RMA number in approximately 24 hours or less, excluding weekends and holidays. I never got a response. The day I sent the email was on a Thursday. That certainly was not a day on the weeken, and there was no holiday on that day. So I decided to be patient and wait for a few days. Then it's Monday, yet no response. I decided to email them a second time, thinking that I wasn't specific enough the first time. No response. Seriously? It's been 2 about days! I'm a patient person, but when it comes to waiting for a response, I can get a little bit angry. Airsplat, if you guys do actually try your best, please prove it. I've seen you guys do it before, and I want to see you do it again.

Company: Airsplat
Country: USA

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