Gift Card Mall
Paid $13 for Two-Day Delivery, Gift Card Still Not Received

On December 18, I ordered a gift card (Visa) for a Christmas gift. I paid $13 for two-day delivery. It says two-day delivery, not two-day shipping. "Delivery Method: UPS 2nd Day." Today, on December 26, the card has still not been received, so I called. They told me it is out at UPS and UPS is creating a shipping label! They cannot track it. All they can do is refund or create a new card.

Had it been given to UPS on the 20th, with two-day delivery it should have been there on the 24th. I asked for a manager, who told me that UPS can hold it up to FIVE days, even though I did pay for two-day delivery. I could have purchased the card at the grocery store, taken it to the post office, paid less than $13 for two-day delivery and gotten it there in time.

Company: Gift Card Mall
Country: USA
State: California
City: Pleasanton
Address: 6220 Stoneridge Mall Road
Phone: 9252269990
Site: giftcardmall.com

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