Titan Casino
Invalid rules and regulations

I have been registered to Titan Casino for about a year. I never withdrawn any money till I won a 4000dollars jackpot on a video poker game. There were no alarm back then, everything went fine and I withdrawn. They ask for 4 business, I waited for the 4 days. Then nothing on the 4th nor the 5th and on the 6th day of wait, I kept pestering them, they sent a mail saying all my winnings were voided because of a breach of fair gaming rules and regulations.in fact, while reading the rules, I found one about my breach which says the casino have the right to withhold an amount regarding my breach which was to play video poker which is not allowed.

Video poker is not allowed when you receive a bonus when deposited. Yes I received the bonus but am I given the choice to accept or refuse? No.

If I'm not allowed to play the video poker, why am I given the choice to do this mistake?

A similar casino is Williamhill, the best, who uses the same playtech software, and ask you if you want to accept a bonus or not, show you your wagering to know where you have reached to claim your bonus, pays you in 6 hours without any problem, they will inform you if you are doing a mistake and not wait till withdrawal to tell you, you have to forfeit all your winnings.

Company: Titan Casino
Country: USA
Phone: 6327567984
Site: titancasino.com

  <     >