RedBox
Overcharging

I have been renting from Redbox on ocassion for over 3 months, maybe 4 DVD's total in that time. One DVD was so scratched it would not play. They did refund my nights rental. Things happen. Now I am seeing on my credit card that they charge me for nights after I returned the movie, and after the date on my Redbox account says it was returned. I asked about in the My Account section, is the "date rented" the date it was reserved online, or when the DVD is removed from the Kiosk? The representative had no idea. So what that told me is they area easily charging people for an extra night. I had to call, wait on hold for a while, argue my situation and finally got the $1.09 credit. It's just not worth it. I spent over 20 min plus cell phone minutes to save a $1? I won't say to never rent from RedBox but if you do, be very careful, check for correct billing especially for online reservations and make sure to get a receipt for the return. Geez with all the driving to the kiosk to get the DVD then driving to return it, then dealing with billing issues, plus the actual rental fee it's costing about $3 a night to rent, just pay for On Demand from cable for $5 or join netflix. I don't know.

Company: RedBox
Country: USA
State: California
City: Riverside

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