Stub Hub
Buyers beware complaints

I bought 3 tickets to a concert over the phone with Stub Hub. I was assured prompt delivery to my hotel prior to the concert. I called the day before the concert event only to be told that the seller still hadn't responded. When I pressed the issue of needing the tickets I was told that the seller had 48 hours from when I bought the tickets and to wait (it had been more than 48 hours). I asked the sales person if she could contact the seller to see if he still had the tickets and was told they don't contact sellers. I pressed the issue again and she put me on hold and called the seller. When she came back on I was told the tickets were no longer available as the seller had sold them. I asked the sales person if that was it, there were no other tickets and she said no. I asked to speak with a manager so I was given to Steve. He came on and told me that the tickets were sold by the seller. He was cold and unsympathetic that I had traveled 2500 miles to attend the concert only to have the tickets pulled out from me. I called Ticketmaster and got new tickets from a helpful staff. I will never use Stub Hub again.

Company: Stub Hub
Country: USA

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