Sirius Satellite Radio
Billing errors/service had been turned off - mostly music account

I have a 2005 Mercedes Benz that I purchased on 6/1 and it came with one year of free Sirius radio everything. On 6/1 2007 I became a paying customer for this service. On May 28 I decided to go to mostly music on my radio which I did with a CS person over the phone and paid 1 year for my service which ran 6/1 through 5/31.in November I looked at my account online and it was screwed up with my service dates so I called to get it straightened out. After talking to 3 CS people I finally asked for a supervisor. He apologized and told me he would fix the problem.in doing that he gave me a credit because I was so angry at the poor quality of their CS people.in April I started receiving emails and phone calls telling me my free service was ending on 5/15. After numerous calls and about 3 frustrating hours over several weeks talking to their poor English speaking and understanding CS people and their supervisors my radio was cut off. I called the day the radio was cut off and again talked to 3 different CS people and 2 supervisors who tried to reactivate my radio to no success. The last supervisor still did not get it that I was a paying customer with a service paid through the end of May with a Credit of $58.69 on my account that I could see online. About an hour after I told the last person I spoke with and had been on the phone with for 2 hours, my radio was activated again. I told the last person I spoke with that since she could not get the service activated then they had lost me forever and I would make sure as many people as possible knew what a nightmare they are to deal with. I even asked one young lady on the phone if she talked to a lot of angry customers and she said yes, every day. I called their corporate HQ in New York and a very rude operator answered the phone and told me repeatedly that I needed to call CS and refused to put me through to anyone in their corporate HQ. Obviously you know you have a problem and choose not to deal with it. You have lost me as a customer.

Company: Sirius Satellite Radio
Country: USA

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