Sirius Satellite Radio
Illicit Withdrawal Not Refunded After Many Hours On Phone

I have spent several hours on the phone since June 13 talking to customer service reps, supervisors, billing reps, supervisors trying to get to the bottom of and receive a refund for illicit removal of funds from my checking acct. And subsequent insufficient funds charges. My bank will reverse the charges when Sirius refunds my money. Thus far in the past several weeks I have spent more than five hours on the phone and spoken to more than a dozen Sirius Satellite radio people who have all assured me that the money would be refunded but the money has not been returned to my acct. The trouble they have caused me and the subsequent domino effect is of no concern to them. They have not offered anything in the way of compensation at all. They only keep saying they are sorry and that it is fixed, except there is no money appearing in my acct. So obviously it is not fixed.

Company: Sirius Satellite Radio
Country: USA

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