Hollywood Video
Manager insults customer and calls police - Pahrump, NV store

So I said to the cashier, "Why didn't anyone tell me it was out of stock before I waited in line for ten minutes? Why wasn't there a sign that said out of stock?" Then the manager came over and said that it says right on the box "display box only" and I responded with "display box only and out of stock do NOT mean the same thing." I never got personal, I just said, "fine. Whatever." and left. As the door closed behind me, I heard the manager say out loud enough for everyone to hear, "JACKASS!" so I went back in and demanded an apology from him. He refused, and threatened to call the police to have me removed. But YOU insulted ME, I said. Did I make any personal attack against you? Did I insult you in that way? Did I threaten you? The manager called the police and I was asked to leave the premises. The entire experience was not only insulting, but humiliating and degrading. I have never had a worse customer experience in my life. If someone called you a Jackass in a bar you would cold-cock them. I obeyed the law and the police threatened to arrest me anyway if I did not leave. I received NO APOLOGY for this awful treatment.

Company: Hollywood Video
Country: USA

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