Disney World
Disney is going down the tubes

Ecently called to inquire about going on another Disney trip because of a new promotional plan and I spoke with 2 representatives on the phone on 2 separate occasions and both were less than magical. When I used to call the Disney World number (407) W-Disney the people made you feel special and made you look forward to your visit and even made suggestions for places to eat and attractions to visit. Now it's as if they can't wait to get you off the phone and act as if you're bothering them. They get paid to do this, if you don't like your job, leave. I thought it was just my experience until speaking with friends who also called and got the same response. I'm not sure if Disney is outsourcing their call center, but they really need to reevaluate their employees and make sure that everyone is meeting the Disney standard. That is unless there is no Disney standard anymore. I have spent thousands upon thousands of my hard earned dollars on Disney vacations and would expect to be treated with respect. I really feel that if Disney doesn't do something to fix this problem, consumers are going to look elsewhere for vacation destinations. After the experience I incurred on the phone I actually told my husband that I wasn't really feeling Disney this year and began to research other destinations.in all of my years I have never wanted to go anywhere except Disney, but they have really ruined the magic for me.

Company: Disney World
Country: USA
Site: disney.go.com

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