Blockbuster Video
Defective rental fraud, late fee charge

When the "Beautiful Mind" DVD rented from Blockbuster started playing it went blank every for 10 seconds, video returned 10 seconds then blank again. It's a 2 disc set and the other disk played fine. It was a defective movie disk.
I returned it expecting a thank you for bringing it to their attention and an apology for the inconvenience.instead "Ben" told me it was 3 hours late and I would have to pay the late charge. I protested of course. I didn't agree to rent a defective video. When it didn't work the deal was off. Why hurry to bring it back by high noon? Was it perishable? Would they rent it out right away to someone else?

Finally "Ben" told me if I didn't like it I could talk to the manager, "Tom". Tom was cowering behind a rack, arranging video covers, just 10 feet away and listening to the whole conversation. When I walked around to talk to him he never stood up or even looked my way. He kept arranging covers. He did say the DVD was late so there was a late fee. It didn't matter that it was defective!
This is just bad management.

'll never do business with Blockbuster again. I'll discourage anyone else too. It would have cost them nothing to waive the late fee on the defective disk. Now they lost a customer for life.

PissedOff
Kihei, Hawaii

Company: Blockbuster Video
Country: USA
State: Hawaii
City: Kihei
Address: Aloha Center

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