PayPal
Refund Denied After Returning Sponge Instead of $74.98 Shoes

I purchased a pair of shoes from The Style Shoes using PayPal, which was the only payment option. The shoes cost me $74.98. Many days after I ordered, I received a very cheap sponge in the mail. I immediately filed a report with PayPal. I was informed that I needed to send the sponge back to the seller in China to receive my refund. Of course, I was responsible for the shipping.

I returned the sponge to the seller and was then informed by PayPal that they could not give me my refund. I have read other complaints stating that the same thing has happened to many others. PayPal has always claimed to be a secure way to order online, and I am very disappointed in the way they handled this situation.

Not only did I lose the initial $74.98, but I also paid the shipping, and I do not even have a cheap sponge to do dishes with in the end. On 11/30, PayPal closed my complaint, informing me that I would not receive a refund. I would highly recommend that everyone avoid using PayPal and remove your account information from their site.

Company: PayPal
Country: USA

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