Delta Airways
Indifference to complaints - Indifference to complaints

My wife and I make up to 5 transatlantic flights per year from the UK. We generally used to fly with Delta and were reasonably happy with them, until:-
There were no seats for us on our booked reservation from Atlanta to Orlando. We were given a nights accommodation in Atlanta plus a generous supply of airmiles each. Up to now, OK.
We went to use the miles to book flights in Manchester UK and had to do so through Air France desk. Their sales guy seemed a little confused, kept us waiting for about an hour which caused car park penalty. He told us we could only use small amount of airmiles against each flight. We were concerned about date we had to use them by. He told us that the date quoted meant that we had to book by then rather than fly by then. Turned out he was wrong. We lost our airmiles. Complained. Was told nothing could be done. My wife then decided that was it with Delta because she was so upset with them. I however booked one more flight with Delta but generally then flew with another airline.

My one flight generated airmiles which I tried to spend last year (flowers for my caretaker in Orlando). Delta system would not allow me because I live in UK.
Made several complaints. Eventually advised to change address to my USA address. Did this, by which time airmiles were significantly devalued. Unable to buy flowers. Airmiles now obsolete. Called Delta. They didn't seem to care. Now neither of us will use Delta.

We are travel agents. Florida specialists. Delta are losing out big time by their indifference to our complaints. Prior to that we were quite happy with them.

Company: Delta Airways
Country: USA

  <     >