Sprint Mobile
Consumer Report

I was a verizon customer for years prior to switching to sprint.in an effort to save money in a bad economy I switch to Sprint because they offered my work a 20% discount on cell phone bills.in the beggining of July I switched carriers, paying $300 to cancel my verizon contract. When I came over to sprint it was right in the middle of a tower upgrade in the chicagoland area (they failed to mention that). I went days at a time not even being able to make a phone call. They explained that this would be resolved in late july and if I waited they would give me a $25 account credit for four months, as well as a credit for all the downtime of the towers, approx. 1 month. Since the end of July I have paid 3 phone bills of approx. $140 each, as well have made several phone calls and visits to Sprint stores. The issue is not resolved, I have no reception at home, work, or school. Every single phone call... I repeat... EVERY SINGLE PHONE CALL is dropped somewhere between the 2-3 minute mark. Then you have to call the person back for another 2-3 minutes, the call gets dropped again, then you call back again... To have a 15 minute conversation takes 5-10 phone calls, it is pathetic. I have 2 Samsung galaxy 2 epic 4 g phones, an upgrade came out when the galaxy 3's came out, since the upgrade on the phone I wake up to a message that charging paused due to high voltage... From the sprint store... The solution is to take the battery off and on and it will reset, or reset the entire phone, I reset both phones, lost information, etc. Problem still exists, taking the battery off and on sometimes takes 5-6 times before the phone turn back on... The whole service and phone are complete junk, its not a coincidence when it occurs to multiple phones at the same time... I was told I could buy a new phone, I had 14 days to return that one, what a joke, I am leaving sprint and filing a small claims suit against them for breech of contract.

Company: Sprint Mobile
Country: USA

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