Crye Precision LLC
Customer Service and Shipping

I ordered a Jumpable Plate Carrier for my body armor online in June from their website. I understand these might be a popular item and it may have been back ordered. It was not shipped to me in Afghanistan until August. When the package arrived it was not a complete order. The side plate pouches wern't in the box. After contacting Crye about the missing items I assume they shipped the pouches to the same address. It is now almost October and they want to start a claims process that will last over 70 days from the USPS. Also they told me they don't track USPS orders to an APO address I ordered the body armor carrier because I needed it for combat missions. Having the side plate pouches is a requirement for me to actually use this body armor carrier.By the time the claims process if over I will probably be back in the States trying to play catch up with my money. This is very typical of Crye Precision and how they handle their customers, take a look around the web at other postings. I have two other guys on my team who have had to deal with them in this way for their other products. One of them was for about $500 on 2 their combat uniforms. I would not suggest ordering anything from this company if you are overseas. Crye does not appear to be interested in helping individual soldiers who spend their own money on equipment. Crye does have some nice equipment, but after taking a closer look at what I spent almost $400 on it is not that special. Being an old parachute rigger I know I could sew one of these carriers up in about 3-4 hours from scratch with just a couple machines. All the material is easily available and can be ordered online directly from the mill. They are forcing me to cut up other equipment and take it to the sew shop on base in order to use the body armor carrier I paid for. Proceed with caution when ordering from Crye. I would suggest looking at London Bridge, Eagle Tactical or Patagonia to meet your equipment requirements.

Company: Crye Precision LLC
Country: USA

  <     >