PetSmart, Inc
Matthews, NC: New Manager decides she will not exchange defective item - Aqueon Aquarium hood & light

Very Disappointed with Windsor Square - Matthews, NC Pets Mart. I have been a customer for over 20 yrs at this store buying all of my cat & fish supplies, as well as seeing Banfield Vet for all 4 of my cats. Tonight I attempted to return an Aqueon brand aquarium hood & light that I purchased on 2/23 for $44.99. The light does not work - we tried a new bulb & that is not the problem. The light is defective - I do have my receipt & wanted to exchange it but the new Manager on duty tonight would not work with me at all. She told me I had to contact the Manufacturer, which means my fish will live in the dark for weeks. Obviously, some aquarium products do wear out before the warranty & I have returned items in the past with no hassle, which is why I continue to shop there. They have lost a customer for life over $45. I can take my $ to another pet store or WalMart. Shame on you for hiring incompetent employees with no customer service skills.

Company: PetSmart, Inc
Country: USA

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