LightInTheBox.com
Consumer Report

Miscellaneous

This very impressive-looking website fronts a factory in China that ships the clothes you order direct to you (charging you with the overseas shipping, a detail that I didn't catch). The merchandise I ordered was misrepresented, and of very inferior quality. There is no way to return an item, apparently, short of mailing it back to China! 2-way shipping would probably cost more than the clothing. The professional-looking website offers a page for sending questions by email, but they never responded to me. There is nothing on the website about returns. I put what I'd ordered in the Goodwill box, reminding myself to be more careful on-line.


Company: LightInTheBox.com
Country: USA
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