Extra Space Self Storage
Facilities are okay — consumer attention is NOT

I do not have a problem recommending this storage facility for short term use. The facilities are clean and well run and accessible at most hours. The problem with this storage facility is the same as with all the storage companies in the nearby area (NYC? NJ) — if you want to use it for longer term storage. There is an initial "come-on" price to get you to take the deal and once you're in the rent raises are unbelievable.in a recession economy over the past 3 years our rate went up 30%. ($75) It would have gone higher except that I complained and the reset the rate to a lower price. What's more if you ask in advance what the policy is — they will tell you they don't know what the rates will be, or when they will raise them. I made 5 calls — each higher up in the management chain — all the way to the executive offices and no one could (or would) tell me anything. If this was a apartment, I believe this practice would be illegal. Secondly, when I asked someone about how they set their prices they said "we call around and see what everybody else is charging an that's what we charge." Not so long ago this might have been called price fixing. Storage companies also know that once you have your goods stored you just don't want to move them again — so they have you cold. I don't even know what to recommend since everyone in the area is doing the same thing — don't tell the customer how long the price is good for, raise it whatever you want and whenever you want. Unless some people start complaining and finding other sources of storage — this will continue and get worse. There is no longer any consumer protection and while the company that owns Extra Space is making out like a bandit the consumer is getting a very raw deal when it comes to pricing..

Company: Extra Space Self Storage
Country: USA

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