Dollar General
Customer service/incorrect change

I had been simply within the Eaton, Oh DG after I created a buy for $5 & change, offered the cashier a $20 bill and obtained $4 in change. After I seen in the vehicle I returned in & talked using the cashier. The manger LISA never apologized, charged me of laying, stating they'd cameras. I recommended her that I needed to see the videos subsequently & she'd begin to see the cashier shorted me $10. I required they atleast count the cabinet for my lost $10. She stated I'd to call-back after final of course if she was NEVERTHELESS THERE they might be ready to come back it but I can not show it. WTF! I've never had such RUDE customer support in my own life. She never apologized, That Is CUSTOMER SUPPORT 101 usually apologize towards the client for an error or observed mistake! This woman was simply concerned about being correct. I'm calling corporate Mon for that method I had been handled, the truth is I work with a retail customer-based higher-end office at home where customer support reigns. I create that $10 in under half an hour at the office, it isn't the $10 its the fundamental premised that she sensed I ought to walk out my method to make certain she doe her career. FYI the right reaction to this LISA is apologize for almost any trouble the scenario has triggered, really pay attention to the client without having offending them with allegations even although you believe they're incorrect. Provide to CONTACT THE CLIENT once you count the cabinet. Provide some form of appeasement, ie little gc or etc. Or Even To eliminate the entire problem you might have provided my $10 back on the gift-card which might have solved the problem and assured repeat business! You're an undesirable supervisor & DG ought to be embarrassed to possess employed a supervisor thatnot learn about customer support. Have a courseis at Sinclair.

Company: Dollar General
Country: USA
State: Ohio
City: Eaton

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