Commerce Payment Group
Verified REVIEW: Commerce Payment Group executive team and employees are committed to customer satisfaction. Commerce Payment Group approach to business is focused on providing the highest customer satisfaction in the industry

Complaint Verified REVIEW:

EDitors UPDATE: Positive rating and recognition has been given to Commerce Payment Group for its commitment to excellence in customer service.

Consumer complaints discussions with Commerce Payment Group have uncovered an ongoing commitment by the company to total client satisfaction. This means that clients can expect that the company will work towards finding a mutually satisfactory resolution to any complaints or concerns. Commerce Payment Group listens carefully to client concerns and sees them as an opportunity to learn from past mistakes and become more efficient as a company in the services offered and the support for those services.

Commerce Payment Group principal, Mr. Michael Mendlowitz, has informed us that his personal philosophy is that his clients are a precious resource. As a successful businessman, Mr. Mendlowitz feels it is critical to listen to his clients and respond properly.By always putting his customers first, Mr. Mendlowitz hopes to maintain Commerce Payment Group as a successful enterprise both now and for many years to come.

Complaint Verified. Part of complaint Corporate Advocacy Business Remediation & Customer Satisfaction Program. A program that benefits the consumer, assures them of complete satisfaction and confidence when doing business with a member business..

David Fields, the VP of Customer Support, stated We carefully consider all customer complaints as constructive criticism and use them as tools to improve our customer service upon". Our customers are the face of our business and their satisfaction is of the utmost importance. We value our customers above all else, and look forward to continually improving so that their experiences with Commerce Payment Group remain strong, consistent and positive. Some of the other things complaint learned during our interview: typical customer feedback reads: Commerce Payment Group (and Mr. Fields) truly communicate in a timely and effective manner. We are very pleased with the responsiveness that he and his employees show us. They are serious about meeting commitments, and deliver on all their promises."

Further, at Commerce Payment Group, all of the customer support representatives now must have a minimum of 2 years experience in the bank card industry. This is a requirement for an employee to be part of our customer support team. What this means to you, is that all of your questions will be answered promptly and professionally. Their friendly support representatives are available 24 hours a day 7 days a week, with an average wait time of under 20 seconds. Most other Merchant Service providers outsource there support staff, which comes along with long wait times and language barriers. This is something you will never have to experience here at Commerce. Further, they contact customers to gather valuable feedback so that we can continue to adapt and deliver the best customer service possible. Commerce Payment Group is willing to go above and beyond to do what it takes to make things right with their customers.

Commerce Payment Group takes employee satisfaction seriously as well. Employee feedback and surveys reveal comments such as this: "Commerce provides a very positive environment to work. Opportunities for suggestions and improvements are encouraged. Mr. Mendlowitz is truly concerned about our contribution to the company and providing growth opportunities for us. He takes the time to listen and communicate with employees and customers." complaint was pleased to learn that Commerce Payment Group past and current approach to business is focused on its pledge to total commitment towards client and employee satisfaction.

Commerce Payment Group recognizes that complaints posted on usacomplaints.com (whether true or not) are issues that need to be addressed, not ignored. If handled correctly, complaints can be valuable learning opportunities. With the feedback generated by consumer complaints Investigation Commerce Payment Group has made organizational changes allowing its clients and employees a more streamlined approach to problem resolution and a commitment to a great client experience.

In summary, after our investigation, which included discussions with Mr. Mendlowitz and many of his past and current associates, consumer complaints is convinced that Commerce Payment Group is committed to quality delivery of merchant services resulting in total client satisfaction.

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Read more about why consumers should feel confident when doing business with a member of complaint's Corporate Advocacy Business Remediation & Customer Satisfaction Program. Yes, its a long name for a program that does a lot for both consumers and businesses alike.

Read about consumer complaints Corporate Advocacy Business Remediation & Customer Satisfaction Program. A program that benefits the consumer, assures them of complete satisfaction and confidence when doing business with a member business. This program works.

As a matter of policy, when a business becomes a member of the Corporate Advocacy Program they agree to allow complaint to contact every client who filed a complaint so they can make things right with them.in order to confirm that the complaints were resolved, complaint is copied on all responses so we can insure that the member business did right by their customer..

=now to the original report that was filed

= Commerce Payment Group Stole money hewlett, New York

When I first signed up with them I had a free terminal, and when I received it, I realized I needed a phone line. I called them up, they told me about another one, and they were supposed to send me a return label in the box. I paid extra money to receive my credit card terminal by March 30 for the opening of my store on March 31. When I received it, I was not able to process any transactions. I never got the return label in the box as well. I called them on 4/2 and they e-mailed me a return label. I never got this one either; I had to call again to speak to someone else. The guy I spoke to e-mailed me one again, and I sent it back. The next day my bank account was in the negative for fees they tried to charge me. I was only supposed to be charged for $4.95. When I called on 4/2 the man said he could not credit my account back anything because they didnt take the money. However he said I would not have to pay the 15 dollar fee as a courtesy for their error with my machine not working for my opening, he said I would not have to pay the 79 annual insurance fees since I sent back the machine, and I only owed 4.95 for the month fee. He said he would take the hold off my account, and the fee would come out of my funds. I called back because the next day the fee did not come out, and I was told they would waive it. They also credited me back $90 dollars for my overdraft fees. After this I thought everything was all clear. I never received my funds for one of my credit card transactions so I called again. When I did the person mentioned the same fees that had been resolved previously, and now said I was in the negative 65 dollars on my account. I explained to him that this had been taking care of and I didnt owe any fees. They were rude and transferred me to someone else. Danny is supposed to be a manager that was speaking to me, and he informed me none of what I was telling him was in the notes. He also lied and said they never sent me any return labels, and they had not received my machine back. He checked with their shipping people to confirm his story. I had to call back because I could not find my tracking information. After calling back he told me they got it, and that I still owed them. The 79 dollar fee is an annual fee and why should I have to pay for it when I dont even have the machine anymore. They also charged me 30 NSF fee although they were not supposed to take the amount that they did. My bill should have only been 4.95 and I have the proof those funds were in my account. Also if they feel their charges were legit, why did they credit me back the overdraft fees for messing up my account. I have proof of that as well. This company has cheated me and I want my money back a.S.A.P. My next step is to contact a lawyer.

Company: Commerce Payment Group
Country: USA
State: New York
City: Hewlett
Address: 1465 broadway
Phone: 18887508472
Site: commercepayment.com

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